Intl J Bank Mar
Introduction
International Journal of Bank Marketing, 41(3)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
Is customer participation always good in service recovery? The moderating role of customers’ positive psychological capital
—Meteb Naif Alotaibi, Walid Chaouali, Samiha Mjahed Hammami, Klaus Schoefer, Narjess Aloui, Mahmoud Abdulhamid Saleh [Google Scholar]
The impact of brand origin and CSR actions on consumer perceptions in retail banking during a crisis
—Petek Tosun, A. Selçuk KöylüoÄŸlu []
Do changes in distributors’ incentive structure drive mutual fund flows?
—Harsimran Sandhu, Soumya Guha Deb [Google Scholar]
Frontline employees’ performance in the financial services industry: the significance of trust, empathy and consumer orientation
—Basharat Raza, Sylvie St-Onge, Muhammad Ali [Google Scholar]
Bank’s service failures and bank customers’ switching behavior: does bank reputation matter?
—Cong Zhao, Abu Hanifa Md. Noman, Mohammad Kabir Hassan [Google Scholar]
Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector
—Michela Cesarina Mason, Gioele Zamparo, Rubens Pauluzzo []
Exploring mobile banking service quality dimensions in Pakistan: a text mining approach
—Atif Hussain, Abdul Hannan, Muhammad Shafiq []
Understanding gender differences in money attitudes: biological and psychological gender perspective
—Shalini Kalra Sahi []
The effects of perceived value dimensions on customer satisfaction and loyalty: a comparison between traditional banks and fintechs
—Emerson Wagner Mainardes, Neudson Peres de Freitas []
Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness
—Quynh Tran Xuan, Hanh T.H. Truong, Tri Vo Quang []