J Service Res
Introduction
Journal of Service Research, 26(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Ambient Temperature in Online Service Environments
—Ulrich R. Orth, Nathalie Spielmann, and Caroline Meyer [] []
Corporate Digital Responsibility in Service Firms and Their Ecosystems
—Jochen Wirtz, Werner H. Kunz, Nicole Hartley, and James Tarbit [] []
Customer Experience: Conceptualization, Measurement, and Application in Omnichannel Environments
—Markus Gahler, Jan F. Klein, and Michael Paul [] []
Driving Retail Cross-Selling
—Angela J. Xu, Raymond Loi, Cheris W. C. Chow, and Vicky S. Z. Lin [] []
Glocalization in Service Cultures: Tensions in Customers’ Service Expectations and Experiences
—Anu Helkkula, Eric Arnould, and An Chen [] []
Have We Got a Deal for You: Do You Want the Good News or Bad News First?
—Kirk L. Wakefield, Priya Raghubir, and J. Jeffrey Inman [] []
Modular Service Design of Information Technology-Enabled Services
—Tuure Tuunanen, Markus Salo, and Feng Li [] []
Periodic Versus Aggregate Donations: Leveraging Donation Frequencies to Cultivate the Regular Donor Portfolio
—Ana Minguez and F. Javier Sese [] []