Service Ind J
Introduction
Service Industries Journal, 43(3/4)
POSTING TYPE: TOCs
Revolutionizing services with cutting-edge technologies post major exogenous shocks
Editorial
Revolutionizing services with cutting-edge technologies post major exogenous shocks
—Nisreen Ameen, Giampaolo Viglia & Levent Altinay [] []
Articles
Avatar-mediated service encounters: impacts and research agenda
—Kentaro Watanabe & Bach Quang Ho [] []
Social robot-delivered customer-facing services: an assessment of the experience
—Santiago Forgas-Coll, Ruben Huertas-Garcia, Antonio Andriella & Guillem Alenyà [] []
My new financial companion! non-linear understanding of Robo-advisory service acceptance
—Eugene Cheng-Xi Aw, Tao Zha & Stephanie Hui-Wen Chuah [] []
Anthropomorphize service robots: the role of human nature traits
—Linxiang Lv, Minxue Huang & Ruyao Huang [] []
Towards a typology of negative engagement behavior in social media
—Matias Lievonen, Jana Bowden & Vilma Luoma-aho [] []
Metaverse for climbing the ladder toward ‘Industry 5.0’ and ‘Society 5.0’?
—Ahmed Tlili, Ronghuai Huang & Kinshuk [] []