J Services Mar
Introduction
Journal of Services Marketing, 37(4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Need for distinction moderates customer responses to preferential treatment
—Vivian Pontes, Dominique A. Greer, Nicolas Pontes, Amanda Beatson []
Understanding online retail brand equity: a cross-cultural perspective
—Pablo Far穩as, Miguel Reyes, Jenny Pel獺ez []
Investigating assortative mating processes inside Internet-dating-service settings
—Aaron Schibik, David Strutton, Kenneth Thompson []
Can both entrepreneurial and ethical leadership shape employees service innovative behavior?
—Giang Hoang, Tuan Trong Luu, Tuan Du, Thuy Thu Nguyen []
Mental conversion: a customer service strategy impacting shopping experiences
—Yan Meng, Stephen J. Gould, Lei Song, Hua Chang, Shiva Vaziri []
Longitudinal upgrades and asymmetric effects of satisfaction and perceived-value
—Chadwick J. Miller, Laszlo Sajtos, Katherine N. Lemon, Jim Salas, Martha Troncoza, Lonnie Ostrom []
Collaborative space: framework for collaborative consumption and the sharing economy
—Payam Akbar, Stefan Hoffmann []
Seeking thrills during a crisis? A TSR and hierarchy of effects perspective of the transformative potential of travel
—Rory Mulcahy, Shahab Pourfakhimi, Girish Prayag, Elham Falatoonitoosi, Noel Scott []
Can you ask too much of your customers?
—V. Myles Landers, Colin B. Gabler, Haley E. Hardman, William Magnus Northington []