J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 33(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special issue: Emerging digital technologies and professional services – Current and future research agenda
Guest editors: Piyush Sharma, Wa Kimmy Chan, Russel Kingshott
Guest editorial: Emerging digital technologies and professional services: current and future research agenda
—Piyush Sharma, Wa Kimmy Chan, Russel Kingshott []
When and how digital platforms empower professional services firms: an agility perspective
—Yulong (David) Liu, Henry F.L. Chung, Zuopeng (Justin) Zhang, Mian Wu []
Improving KIBS performance using digital transformation: study based on the theory of resources and capabilities
—Jorge Alberto Marino-Romero, Pedro R. Palos-Sanchez, Félix Velicia-Martin []
Flourishing digital technology in professional services firms: multidisciplinary perspectives in India
—Ansumalini Panda, Srinivas Subbarao Pasumarti, Suvarna Hiremath []
Difficulties to digitalize: ambidexterity challenges in law firms
—Charlotta Kronblad, Johanna E. Pregmark, Rita Berggren []
Digitalization processes in small professional service firms: drivers, barriers and emerging organisational tensions
—Silvio Cardinali, Alessandro Pagano, Elisa Carloni, Marta Giovannetti, Lorenzo Governatori []
I see myself in my leader: transformational leadership and its impact on employees’ technology-mediated knowledge sharing in professional service firms
—Mai Nguyen [Google Scholar]
Finding a fit between CXO’s experience and AI usage in CXO decision-making: evidence from knowledge-intensive professional service firms
—Poojitha Kondapaka, Sayantan Khanra, Ashish Malik, Muneza Kagzi, Kannan Hemachandran []
The writing is on the wall: predicting customers’ evaluation of customer-firm interactions using computerized text analysis
—Caitlin Ferreira, Jeandri Robertson, Raeesah Chohan, Leyland Pitt, Tim Foster [Google Scholar]