Intl J Retail Dist Man
Introduction
International Journal of Retail & Distribution Management, 51(4)
INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCs
Enemies to frenemies: coopetition between online and offline retailers amidst crises
—Deepak Halan, Etinder Pal Singh []
Developing a scale for gamified e-service quality in the e-retailing industry
—Reihaneh Alsadat Tabaeeian, Majid Mohammad Shafiee, Azarnoush Ansari []
How footwear companies can use online CX to WOW customers
—Susana C. Silva, Joana Carmo Dias, Beatriz Braga []
Direct and indirect effect of word-of-mouth with the moderation of ethnocentrism
—Hyowon Hyun, Dongyoup Kim, Jungkun Park []
Buyers-sellers’ value of courier services: assessment in the Indonesian C2C e-commerce
—Elkana Timotius, Oki Sunardi, Iwan Aang Soenandi, Meriastuti Ginting, Burhan Sabini, Yusak Sutikno []
How do cultural factors affect loyalty behaviour in retailing? The central role of social proximity
—Alisara Rungnontarat Charinsarn, Mbaye Fall Diallo, Christine Lambey-Checchin []
Technology: a strategic imperative for successful retailers
—Myriam Quinones, Monica Gomez-Suarez, Ignacio Cruz-Roche, Ana M. DÃaz-MartÃn []