Service Bus
Introduction
Service Business, 17(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special Issue: Implementing Industry 4.0 Technologies in Services: (Opportunities and Reinventions in Service Business) Guest editors: Carlos Flavián, Russell W. Belk and Daniel Belanche
Key concepts in artificial intelligence and technologies 4.0 in services
—Russell W. Belk, Daniel Belanche, Carlos Flavián []
Digital transformation trends in service industries
—HeeSoo Chin, Durga Prasad Marasini, DonHee Lee []
Applying Industry 4.0 technologies for the sustainability of small service enterprises
—Darshan Pandya, Gopal Kumar []
Live support by chatbots with artificial intelligence: A future research agenda
—Mark Anthony Camilleri, Ciro Troise []
Perceived value of AI-based recommendations service: the case of voice assistants
—K Akdim, Luis V. Casaló []
How monetization mechanisms in mobile games influence consumers’ identity extensions
—Miikka J. Lehtonen, J. Tuomas Harviainen, Annakaisa Kultima []
Customer comfort during service robot interactions
—Marc Becker, Dominik Mahr, Gaby Odekerken-Schröder []
Exploring the antecedents of customers’ willingness to use service robots in restaurants
—Sebastian Molinillo, Francisco Rejón-Guardia, Rafael Anaya-Sánchez []
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system
—Stanislav Ivanov, Craig Webster, Faruk SeyitoÄŸlu []
Working with AI: can stress bring happiness?
—Sandra Maria Correia Loureiro, Ricardo Godinho Bilro, Diogo Neto []
Transforming data into information for smart services: integration of morphological analysis and text mining
—Minjun Kim, Silvana Trimi []
Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations
—Enrique Bigne, Carla Ruiz, Carmen Perez-Cabañero, Antonio Cuenca []
Can robots recover a service using interactional justice as employees do? A literature review-based assessment
—Mathieu Lajante, David Remisch, Nikita Dorofeev []
Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models
—Marie-Anne Le-Dain, Lamiae Benhayoun, Judy Matthews, Marine Liard []
Is the hotel industry really committed to the environment? Answering using the business models framework
—MarÃa A. Quintás, Ana I. MartÃnez-Senra, Adela GarcÃa-Pintos []
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion
—Seongbae Lim, Sung Tae Kim []