J Service Man
Introduction
Journal of Service Management, 34(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Guest editorial
Evolutions and disruptions in retailing service through digital transformation
—Jung-Hwan Kim, Minjeong Kim []
Employee-(ro)bot collaboration in service: an interdependence perspective
—Khanh Bao Quang Le, Laszlo Sajtos, Karen Veronica Fernandez []
Fostering positive customer attitudes and usage intentions for scheduling services via chatbots
—Daniel Maar, Ekaterina Besson, Hajer Kefi []
Programmatic advertising in online retailing: consumer perceptions and future avenues
—Robert Ciuchita, Johanna Katariina Gummerus, Maria Holmlund, Eva Larissa Linhart []
Wrinkles in a CSR story: mismatched agendas in fast fashion service brands’ CSR reputation
—Jacob Mickelsson, Joep J.G.M. van Haren, Jos G.A.M. Lemmink [Google Scholar]
Reflections and predictions on effects of COVID-19 pandemic on retailing
—Peter C. Verhoef, Corine S. Noordhoff, Laurens Sloot []
Making the customer experience journey more hedonic in a traditionally utilitarian service context: a case study
—Frédéric Ponsignon []
Linking servicescape and experiencescape: creating a collective focus for the service industry
—Jay Kandampully, Anil Bilgihan, Sally Mohamed Amer []