J Services Mar
Introduction
Journal of Services Marketing, 37(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Neurophysiological responses to robot–human interactions in retail stores
—Gaia Rancati, Isabella Maggioni []
Reducing deviant consumer behaviour with service robot guardians
—Paula Dootson, Dominique A. Greer, Kate Letheren, Kate L. Daunt []
Linking self-congruence and functional congruence to mobile health apps
—Philipp M. Mähner, Adnan Zogaj, Dieter K. Tscheulin []
The effect of perceived threat on online service reviews
—Jong Min Kim, Eunkyung Lee []
Exoskeletons at your service: a multi-disciplinary structured literature review
—James Tarbit, Nicole Hartley, Josephine Previte []
Robotic technologies and well-being for older adults living at home
—Gloria L. Ge, Stephanie C. Schleimer []
Digital transformation for crisis preparedness: service employees’ perspective
—Wei Wei Cheryl Leo, Gaurangi Laud, Cindy Yunhsin Chou []
Seeking the resilience of service firms: a strategic learning process based on digital platform capability
—Ruhong Liu, Jing Long, Longjun Liu []
Resistance of facial recognition payment service: a mixed method approach
—Crystal T. Lee, Ling-Yen Pan []