J Services Mar
Introduction
Journal of Services Marketing, 37(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special issue: Interdisciplinary Research in Services Marketing
Guest editors: Michael Christofi, Olga Kvasova, Elias Hadjielias
Editorial: Interdisciplinary research in services marketing
—Michael Christofi, Olga Kvasova, Elias Hadjielias []
Co-creating value and well-being experiences in physiotherapy services
—Agnieszka Chwialkowska, Waheed Akbar Bhatti, Ahmad Arslan, Mario Glowik []
Can Alexa serve customers better? AI-driven voice assistant service interactions
—Suresh Malodia, Alberto Ferraris, Mototaka Sakashita, Amandeep Dhir, Beata Gavurova []
The effects of influencer endorsement services on crowdfunding campaigns
—Augusto Bargoni, Chiara Giachino, Enrico Battisti, Lea Iaia []
Does language shape the mind? Linguistic fluency and perception of service quality
—Jong Min Kim, Sungjun (Steven) Park []
To share or not to share screens with customers? Lessons from learning theories
—Yonathan Silvain Roten, Regine Vanheems []
The impact of service climate on gratitude in driving customer outcomes
—Ji Miracle Qi, Yi Peng, Graham H. Lowman, Xingliang He []
Utilitarian motivations to engage with travel websites: an interactive technology adoption model
—Mark Anthony Camilleri, Metin Kozak []
Antecedents and consequences of consumer hope for digital payment apps services
—Dhananjay Bapat, Rahul Khandelwal []