J Service Res
Introduction
Journal of Service Research, 26(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
It is Really Not a Game: An Integrative Review of Gamification for Service Research
—Robert Ciuchita, Jonas Heller, Sarah Köcher, Sören Köcher, Thomas Leclercq, Karim Sidaoui, and Susan Stead [] []
Free-to-Fee Transformation of Industrial Services
—Mekhail Mustak, Wolfgang Ulaga, Marcella Grohmann, and Florian von Wangenheim [] []
The Effects of Service Crises and Recovery Resources on Market Reactions: An Event Study Analysis on Data Breach Announcements
—Shahin Rasoulian, Yany Grégoire, Renaud Legoux, and Sylvain Sénécal [] []
Legitimacy Processes and Trajectories of Co-Prosumption Services: Insights from Coworking Spaces
—Ricarda B. Bouncken and Victor Tiberius [] []
Conceptualizing Services and Service Innovation: A Practice Theory Study of the Swedish Music Market
—Per SkÃ¥lén and Johanna Gummerus [] []
How Online Incivility Affects Consumer Engagement Behavior on Brands’ Social Media
—Jeremy S. Wolter, Todd J. Bacile, and Pei Xu [] []
Social Media Communication and Company Value: The Moderating Role of Industry Competitiveness
—Alireza Golmohammadi, Dinesh K. Gauri, and Hooman Mirahmad [] []
To go or to let it go: A regulatory focus perspective on Bundle Consumption
—Arpita Pandey and Sanjeev Tripathi [] []