Service Ind J
Introduction
The Service Industries Journal, 43(1/2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
An integrative framework for business model innovation in the tourism industry
—Sascha Kraus, Andreas Kallmuenzer, Dominik K. Kanbach, Peter M. Krysta & Maurice M. Steinhoff [] []
Employees¡¯ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors
—Guadalupe Vila-V¨¢zquez, Carmen Castro-Casal & Adolfo Carballo-Penela [] []
Does green inclusive leadership promote hospitality employees¡¯ pro-environmental behaviors? The mediating role of climate for green initiative
—Wael Mohammed Thabet, Kamal Badar, Mohammed Aboramadan & Ahmad Abualigah [] []
Pre-service recovery: impact on customer satisfaction and acceptable waiting time
—Jin Qin, Fengqin Xu & Rui Wang [] []
Interaction between functional and relational service quality: hierarchy vs. compensation
—Vicente Mart¨ªnez-Tur, Yolanda Estreder, In¨¦s Tom¨¢s, Jos¨¦ Ramos & Oto Luque [] []
Anticipated emotion in planned versus unplanned purchase: scale development and validation
—Sohel Ahmed & Ding Hooi Ting [] []