J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 32(2)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness
—Islam Elbayoumi Salem, Haidar Abbas, Mohamed Mousa, Hassan Aideed & Ahmed Mohamed Elbaz [] []
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter? |
—Kuo Feng, Levent Altinay & Zaid Alrawadieh [] []
Theorizing vloggers’ approaches and practices in travel vlog production through grounded theory
—Mohammad Sadegh Gholamhosseinzadeh [] []
Does ethnic affinity affect consumers’ posting behavior? Evidence from face recognition and difference-in-differences design
—Chunhong Li, Yiqing Yu, Rob Law & Xianwei Liu [] []
Effect of value co-creation on customer satisfaction: the mediating role of brand equity
—Oscar Luis González-Mansilla, Antoni Serra-Cantallops & Gloria Berenguer-Contrà [] []
How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective
—Xingtai Zhang & Hongyan Jin [] []