J Service Man
Introduction
Journal of Service Management, 34(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
A tribute to Dr Pierre Eiglier: a service field founder with timeless service wisdom
—David E. Bowen []
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings: a service research agenda
—Wided Batat, Wafa Hammedi []
Experiential AR/VR: a consumer and service framework and research agenda
—Lia Zarantonello, Bernd H. Schmitt []
Augmented reality magic mirror in the service sector: experiential consumption and the self
—Khaled El-Shamandi Ahmed, Anupama Ambika, Russell Belk []
Designing augmented reality services for enhanced customer experiences in retail
—Nageswaran Vaidyanathan, Stefan Henningsson []
Immersive netnography: a novel method for service experience research in virtual reality, augmented reality and metaverse contexts
—Robert V. Kozinets []
Theorising brand aura
—Nicholas Alexander, Anne Marie Doherty []
Building organizational resilience with digital transformation
—Zeya He, Huiling Huang, Hyeyoon Choi, Anil Bilgihan []