J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 32(7)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Where service recovery meets its paradox: implications for avoiding overcompensation
—Andreas Edström, Beatrice Nylander, Jonas Molin, Zahra Ahmadi, Patrik Sörqvist []
Learning resource integration by engaging in value cocreation practices: a study of music actors
—Jenny Karlsson, Per SkÃ¥lén []