J Service Man
Introduction
Journal of Service Management, 33(6)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Exploring the first steps of retirement engagement: a conceptual model and field evidence
—Wiebke Eberhardt, Thomas Post, Chantal Hoet, Elisabeth Brüggen []
Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots
—Marah Blaurock, Martina ÄŒaić, Mehmet Okan, Alexander P. Henkel []
Service design in healthcare: a segmentation-based approach
—Jon Engström, Olof Norin, Serge de Gosson de Varennes, Aku Valtakoski []