Service Ind J
Introduction
Service Industries Journal, 42(15/16)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Unpacking solutions to counterproductive work behavior using hybrid fuzzy MCDM
—Sanaz Vatankhah & Maryam Darvishi [] []
Building loyalty through perceived value in online shopping – does family life cycle stage matter?
—Raman Amirtha & V. J. Sivakumar [] []
Service security breaches: the impact of comparative optimism
—Lu Zhang, Wei Wei & Nan Hua [] []
A client-centric risk-based taxonomy of service triads
—Sourav Sengupta, T. T. Niranjan, Mohan Krishnamoorthy & Wendy van der Valk [] []
Effect of e-referral incentive programs on referrer loyalty on social platforms
—Xiaorong Fu & Jing Pang [] []
Impact of overseas M&As on Chinese service enterprises’ market value
—Hao Lu, Jin Hong, Qiong Chen & Ping Deng [] []