J Services Mar
Introduction
Journal of Services Marketing, 36(8)
POSTING TYPE: TOCs
Editorial: Research priorities in the new service marketplace
—Mark Scott Rosenbaum, Rebekah Russell-Bennett, Germán Contreras-RamÃrez []
Understanding consumer perceptions and attitudes toward smart retail services
—Chen-Yu Lin []
How gun control policies influence consumers’ service business evaluations
—Frank Gregory Cabano, Amin Attari, Elizabeth A. Minton []
Investigating the role of customer forgiveness following a double deviation
—Cheng-Yu Lin, En-Yi Chou []
Mobile payment adoption in Latin America
—Ainsworth Anthony Bailey, Carolyn M. Bonifield, Alejandro Arias, Juliana Villegas []
Stepping up, stepping out: the elderly customer long-term health-care experience
—Cheng-Yu Lin, En-Yi Chou []
The effects of employee behavior in sustainable service organizations
—Isabel Kittyma Disse, Hürrem Becker-Özcamlica []