J Services Mar
Introduction
Journal of Services Marketing, 36(7)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special issue: Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being
Guest editors: Sertan Kabadayi, Rodoula H. Tsiotsou
Guest editorial
The Triple-A framework for serving humanity with service research
—Sertan Kabadayi, Rodoula H. Tsiotsou []
Commentary – The ServCollab Perspective on Elevating Human Experience
—Raymond P. Fisk []
Macroservicing: a commentary on services as constructive engagement for sustainable peace, prosperity and well-being
—Clifford J. Shultz []
Human enhancement technologies and the future of consumer well-being
—Vitor Lima, Russell Belk []
Promoting social resilience in service communities: a molecular biology perspective
—Elina Tang, Christopher Blocker []
A systematic literature review of service-related research on refugees
—Ilayaraja Subramanian, Jörg Finsterwalder, C. Michael Hall []
Customer service co-creation literacy for better service value: evidence from the health-care sector
—Tram-Anh Ngoc Pham, Hau Nguyen Le, Dung Tien Nguyen, Thuy Ngoc Pham []
Improving service interactions through inclusive language for Sindh’s Sheedis
—Ameer Ali, Maya Khemlani David, Abdul Razaque Channa []
A transformative service research perspective on caste-based discrimination in microcredit lending in India
—Kanika Meshram, Rohan Venkatraman []
Service inclusion for tourists with disabilities: scale development and validation
—Maheen Iqbal Awan, Amjad Shamim, Muhammad Shoaib Saleem, Shahbaz Shabbir Gill []
A voice for the silent: uncovering service exclusion practices
—Sylvia C. Ng, Hui Yin Chuah, Melati Nungsari []