Cornell Hosp Quart
Introduction
Cornell Hospitality Quarterly, 63(4)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
Building Community
—J. Bruce Tracey [] []
Are Black Restaurant Servers Tipped Less Than White Servers? Three Experimental Tests of Server Race Effects on Customers’ Tipping Behaviors
—Zachary W. Brewster, Kenneth Gourlay, and Gerald Roman Nowak, III [] []
Temporal Orientation and Customer Loyalty Programs
—Flavia Hendler, Kathryn A. LaTour, and June Cotte [] []
Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting
—Faye Feier Chen, Stephanie Q. Liu, and Anna S. Mattila [] []
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance
—Juan Du, Emily Ma, Xinyue Lin, and Yao-Chin Wang [] []
How Team Emotions Impact Individual Employee Strain Before, During, and After a Stressful Event: A Latent Growth Curve Modeling Approach
—Shi (Tracy) Xu, Larry R. Martinez, and Hubert Van Hoof [] []
Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure
—Dana R. Vashdi, Tal Katz–Navon, and Marianna Delegach [] []
Airbnb’s Success: Does It Depend on Who Is Measuring?
—Vinod Agarwal, James V. Koch, and Robert M. McNab [] []
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?
—Linchi Kwok, Jungwoo Lee, and Spring H. Han [] []
Hotel Room Rate Discounting During Recessionary Times: Effects by Hotel Class
—John W. O’Neill and Jihwan Yeon [] []
Hotel Analytics: The Case for Reverse Competitive Sets
—Zvi Schwartz, Timothy Webb, and Jing Ma [] []