Service Ind J
Introduction
Service Industries Journal, 42(13/14)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Discovering meaningful engagement through interaction between customers and service robots
—Youyung Hyun, Sunyoung Hlee, Jaehyun Park & Younghoon Chang [] []
Characteristics and roles of streamers in e-commerce live streaming
—Shengliang Zhang, Chaoying Huang, Xiaodong Li & Ai Ren [] []
Technostressors and service employees outcomes: a longitudinal study
—Ali Raza, Muhammad Ishtiaq Ishaq, Haleema Zia, Zia ur-Rehman & Rehan Ahmad [] []
Linking artificial intelligence to service sabotage
—Chunhao Ma & Jian Ye [] []
Service failure and self-recovery in tech-based services: self-determination theory perspective
—Yen-Ting Helena Chiu & Dung Minh Nguyen [] []
Detecting fake reviews with supervised machine learning algorithms
—Minwoo Lee, Young Ho Song, Lin Li, Kyung Young Lee & Sung-Byung Yang [] []