Intl J Bank Mar
Introduction
International Journal of Bank Marketing, 40(6)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
Special issue: Artificial Intelligence in Financial Services Marketing
Guest editors: Emmanuel Mogaji, Jillian Dawes Farquhar, Patrick van Esch, Clara Durodié, Rodrigo Perez-Vega
Guest editorial: Artificial intelligence in financial services marketing
—Emmanuel Mogaji, Jillian Dawes Farquhar, Patrick van Esch, Clara Durodié, Rodrigo Perez-Vega []
Feeling the love? How consumer’s political ideology shapes responses to AI financial service delivery
—Aimee Riedel, Rory Mulcahy, Gavin Northey [Google Scholar]
Sophia Sophia tell me more, which is the most risk-free plan of all? AI anthropomorphism and risk aversion in financial decision-making
—Yuanyuan (Gina) Cui []
Drivers of privacy concerns when interacting with a chatbot in a customer service encounter
—Mariem Bouhia, Lova Rajaobelina, Sandrine PromTep, Manon Arcand, Line Ricard []
Man vs machine: how artificial intelligence in banking influences consumer belief in financial advice
—Gavin Northey, Vanessa Hunter, Rory Mulcahy, Kelly Choong, Michael Mehmet []
Artificial intelligence, financial anxiety and cashier-less checkouts: a Saudi Arabian perspective
—Salman Ghazwani, Patrick van Esch, Yuanyuan (Gina) Cui, Prachi Gala []
Disruptive technology and AI in the banking industry of an emerging market
—Akinyemi Paul Omoge, Prachi Gala, Alisha Horky []
AI-driven banking services: the next frontier for a personalised experience in the emerging market
—Jagdish N. Sheth, Varsha Jain, Gourav Roy, Amrita Chakraborty []
Managers’ understanding of artificial intelligence in relation to marketing financial services: insights from a cross-country study
—Emmanuel Mogaji, Nguyen Phong Nguyen [Google Scholar]
Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research
—Janin Karoli Hentzen, Arvid Hoffmann, Rebecca Dolan, Erol Pala []