J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 32(5)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
A sequential process from external stakeholder pressures to performance in services
—Yu Shi, Kuen-Hung Tsai []
Yes, I know you: the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction
—Yung-Cheng Shen, Heng-Yu Lin, Cindy Yunhsin Chou, Po Han Wu, Wei-Hao Yang []
Dimensions of e-return service quality: conceptual refinement and directions for measurement
—Shilpi Saxena, Vaibhav Chawla, Jaana T瓣htinen []
Transforming healthcare service environments: a sensory-based approach
—Sheau Fen (Crystal) Yap, Megan Phillips, Euejung Hwang, Yingzi Xu []
Driving organisational change in SMEs using service design
—Maricela Salgado, Mar穩a Valeria De Castro Mart穩nez, Esperanza Marcos Mart穩nez, Marcos L籀pez-Sanz, Mar穩a Luz Mart穩n-Pe簽a []