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INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCs

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Something underneath? Using a within-subjects design to examine schema congruity theory at an individual level
—Xin Gao, Ilona E. De Hooge, Arnout R.H. Fischer []

Behavioural intention to use a contact tracing application: The case of StopCovid in France
—Niousha Shahidi, Vesselina Tossan, Stéphane Bourliataux-Lajoinie, Silvia Cacho-Elizondo []

Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms
—Muhammad Bilal Gulfraz, Muhammad Sufyan, Mekhail Mustak, Joni Salminen, Deepak Kumar Srivastava []

Economic corollaries of personalized recommendations
—Mir Majid Molaie, Wonjae Lee []

The Big Five dyad congruence and compulsive buying: A case of service encounters
—Fayaz Ali, Muhammad Zubair Tauni, Ayaz Ali []

Does green morality lead to collaborative consumption behavior toward online collaborative redistribution platforms? Evidence from emerging markets shows the asymmetric roles of pro-environmental self-identity and green personal norms
—Dawei Shang, Weiwei Wu []

Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement
—Aniruddha Pangarkar, Vibha Arora, Yupal Shukla []

Understanding the role of situational factors on online grocery shopping among older adults
—Fifi Kvalsvik []

Orchestrating retail in small cities
—Karin M. Ekström, HÃ¥kan Jönsson []

Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior
—Xiushuang Gong, Hanwen Wang, Xiadan Zhang, Hui Tian []

The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior
—Yawei Wang, Qi Kang, Shoujiang Zhou, Yuanyuan Dong, Junqi Liu []

A study on promotion with strategic two-stage customized bundling
—Yeu-Shiang Huang, Jyh-Wen Ho, Guan-Jin Wu []

The effects of acculturation on Hispanic Americans’ perceptions of shoplifting
—Enrique P. Becerra, Gina Brynildsen, Pradeep Korgaonkar [Google Scholar]

Emotional and the normative aspects of customers’ reviews
—Yana Pashchenko, Mst Farjana Rahman, Md Shamim Hossain, Md Kutub Uddin, Tarannum Islam []

Lessons from the COVID19 pandemic: The case of retail and consumer service firms
—Louise Grimmer []

The impact of customer-generated evaluation information on sales in online platform-based markets
—Da Yeon Kim, Sang Yong Kim []

How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer’s perspective
—Run Zheng, Zhuyuan Li, Sanggyun Na [Google Scholar]

Enhancing playful customer experience with personalization
—Laetitia Lambillotte, Nathan Magrofuoco, Ingrid Poncin, Jean Vanderdonckt []

How did COVID-19 change what people buy: Evidence from a supermarket chain
—Danas Zuokas, Evren Gul, Alvin Lim []

User preference mining based on fine-grained sentiment analysis
—Yan Xiao, Congdong Li, Matthias Thürer, Yide Liu, Ting Qu []

Convenience stores in the digital age: A focus on the customer experience and revisit intentions
—Samantha Gibson, Maxwell K. Hsu, Xing Zhou []

Consumer choice in online vegetable distribution terminals: A Planned Behavior approach
—Guiqin Zhou, Wei Liu []

Better or Worse? Effects of online promotion habits on customer value: An empirical study
—Qian Wang, Hang Chen []

How consumption values and perceived brand authenticity inspire fashion masstige purchase? An investigation
—Manish Das, Charles Jebarajakirthy, Achchuthan Sivapalan []

To resist or to purchase: The causal mechanism of binge-watching and program purchase
—Lianlian Song, Qiuxiang Zhang, Baixue Hu, Jian Mou []

Factors that influence manufacturer and store brand behavioral loyalty
—John Dawes []

Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective
—Yang Liu, Zhe Ouyang, Mujia He []

Chatbots and service failure: When does it lead to customer aggression
—Yu-Shan (Sandy) Huang, Paula Dootson []

The Eureka moment in understanding luxury brand purchases! A non-linear fsQCA-ANN approach
—Fajin Li, Eugene Cheng-Xi Aw, Garry Wei-Han Tan, Tat-Huei Cham, Keng-Boon Ooi []

The golden mean: Research on the mechanism of customer participation in employee service innovation
—Dewen Liu, Shenghao Han, Jieqiong Zhang []

A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction
—Zheng Wang, Lun Wang, Ying Ji, Lulu Zuo, Shaojian Qu []

In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?
—Daniel Asante, Chunyong Tang, Michael Kwamega, Eric Adom Asante []

The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19
—Maram Saeed Alzaidi, Gomaa Agag []

Reexamining emerging market animosity toward western developed countries: A social dilemma in physical retailing consumption under normative influence
—Cher-Min Fong, Hsing-Hua Stella Chang, Mong-Ching Lin, I-Hung Chen []

Restaurants’ outdoor signs say more than you think: An enquiry from a linguistic landscape perspective
—Hanqun Song, Huijun Yang, Emily Ma []

Consumer confidence and green purchase intention: An application of the stimulus-organism-response model
—Myat Su Han, Daniel Peter Hampson, Yonggui Wang, Hong Wang []

How anticipated pride and guilt influence green consumption in the Middle East: The moderating role of environmental consciousness
—Narjes Haj-Salem, Muhammad Ishtiaq Ishaq, Ali Raza []

Choice deferral: The interaction effects of visual boundaries and consumer knowledge
—Cleber Cervi, Vinicius Andrade Brei []

Don’t miss the boat when consumers are in-store! Exploring the use of point-of-purchase displays to promote green and non-green products
—Francesco Rizzi, Marina Gigliotti, Andrea Runfola, Luca Ferrucci [Google Scholar]

The effect of arrival time of travelers at the airport on consumption in commercial establishments
—Lenice Mirian da Silva, Giovanna Miceli Ronzani Borille, Michelle Carvalho Galvão da Silva Pinto Bandeira []

What drives product involvement and satisfaction with OFDs amid COVID-19?
—Manoj Das, Mahesh Ramalingam []

When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
—Yanya Ruan, József Mezei []

The effect of COVID-19 on consumers’ channel shopping behaviors: A segmentation study
—Cheryl-lyn Ngoh, Christopher Groening []

When a clean scent soothes the soul: Developing a positive attitude toward sharing service space with strangers
—Caroline Ardelet, Nathalie Fleck, Julien Grobert []

The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA
—Grandys Frieska Prassida, Ping-Yu Hsu []

How luxury retail will change forever – The role of atmospherics in the digital era
—Philipp ‘Phil’ Klaus []

Do online sales channels save brands of global companies from consumer boycotts? A geographical analysis
—Changju Kim, Woonho Kim, Shinya Nakami []

Online food delivery companies’ performance and consumers expectations during Covid-19: An investigation using machine learning approach
—Purushottam Meena, Gopal Kumar [Google Scholar]

Using instant refunds to improve online return experiences
—Francisco J. Martínez-López, Changyuan Feng, Yangchun Li, David López-López []

Measuring the impact of online reviews on consumer purchase decisions – A scale development study
—Semila Fernandes, Rajesh Panda, V.G. Venkatesh, Biranchi Narayan Swar, Yangyan Shi []

Social media celebrities and new world order. What drives purchasing behavior among social media followers?
—Hamza Kaka Abdul Wahab, Meng Tao, Anushree Tandon, Muhammad Ashfaq, Amandeep Dhir []

Seekers’ complaint behavior in crowdsourcing: An uncertainty perspective
—Xi Yang, Quanwu Zhao, Heshan Sun []

Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping
—Eleonora Pantano, Milena Viassone, Rosy Boardman, Charles Dennis []

Consumer brand engagement concept and measurement: Toward a refined approach
—Carlos Eduardo Lourenço, Joseph F. Hair, Felipe Zambaldi, Mateus Canniatti Ponchio []

The role of mobile value and trust as drivers of purchase intentions in m-servicescape
—Najlae Zhani, Nacef Mouri, Tariq Ahmed []

How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective
—Yung-Chuan Huang []

Do customers always adopt buy-online-and-pick-up-in-store service? Consideration of location-based store density in omni-channel retailing
—Qi Li, Quansheng Wang, Peijian Song []

I, me, and my everything: Self conceptual traits and compulsive buying behavior
—Moin Ahmad Moon, Shakeeb Faheem, Amna Farooq []

Retailer’s decoy strategy versus consumers’ reference price effect in a retailer-Stackelberg supply chain
—Yichao Yuan, Tiaojun Xiao [Google Scholar]

Icing on the cake or gilding the lily? The impact of high-modified model images on purchase intention
—Xingyang Lv, Yuqing Liang, Jia Luo, Yue Liu []

How frontline employees’ communication styles affect consumers’ willingness to interact: The boundary condition of emotional ability similarity
—Qi Yao, Ling Kuai, Cheng Lu Wang [Google Scholar]

Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach
—Karim Errajaa, Sabrina Hombourger-Barès, Anne-Françoise Audrain-Pontevia []

Colours and price offers: How different price communications can affect sales and customers’ perceptions
—Benedetta Grandi, Maria Grazia Cardinali []

How do customers engage in social media-based brand communities: The moderator role of the brand’s country of origin?
—Yu Huang, Xu Zhang, Hong Zhu [Google Scholar]