Service Ind J
Introduction
The Service Industries Journal, 42 (11/12)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
The importance of perceived fairness in product customization settings |
—Ursula Scholl-Grissemann, Nicola E. Stokburger-Sauer & Karin Teichmann [] []
Understanding the role of frontline employee felt obligation in services
—Neeru Malhotra, Nicholas Ashill, Cristiana R. Lages & Amir Homayounfard [] []
Linking ostracism with employee negligence behavior: a moderated mediation model
—Komal Aliza, Sadia Shaheen, Muhammad Jawad Malik, Sehar Zulfiqar, Syeda Azra Batool, Muhammad Ahmad-ur-Rehman & Ayesha Javed [] []
Spiritual leadership and work alienation: analysis of mechanisms and constraints
—Moazzam Ali, Muhammad Usman, Gbemisola T. Soetan, Munazza Saeed & Yasin Rofcanin [] []
Emotions in service research: evolutionary analysis and empirical review
—Hasan Evrim Arici, Mehmet Ali Köseoglu & Nagihan Cakmakoglu Arici [] []
Combining strategies for high service productivity with successful service innovation
—Johannes Hofmeister, Malte H. G. Schneider, Dominik K. Kanbach & Sascha Kraus [] []