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INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs

Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?
—Nasrin Rasouli, S. Mostafa Rasoolimanesh, Atousa Kamangar Rahmani, Ayatollah Momayez & Mohammad Amin Torabi [] []

P2P accommodation motivators and repurchase intention: A comparison of indirect and total effects before and during the COVID-19 pandemic
—Wen Jiang, Cass Shum, Billy Bai & Mehmet Erdem [] []

Promotors or inhibitors? Role of task type on the effect of humanoid service robots on consumers’ use intention
—Meizhen Lin, Xiangtian Cui, Jingqiang Wang, Guihua Wu & Jingyuan Lin [] []

Addressing service profit chain with artificial and emotional intelligence
—He Wei & Catherine Prentice [] []

Note

Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework |
—Muhammad Haroon Shoukat & Haywantee Ramkissoon [] []