JSTP Best Paper Awards
Introduction
Yasin Sahhar, Raymond Loohuis and Jörg Henseler have won the 2022 Journal of Service Theory and Practice Best Paper Award
INTEREST CATEGORY: SERVICE
POSTING TYPE: Awards
Author: Chatura Ranaweera
Journal of Service Theory and Practice (JSTP) best paper awards 2022
The winning papers were selected from the papers published in the journal during 2021 (Volume 31), taking into consideration the citations, downloads within the first three months, the scope and content of the papers, as well as the feedback from the Editorial Review Board.
Best paper
Towards a circumplex typology of customer service experience management practices: A dyadic perspective by Yasin Sahhar, Raymond Loohuis and Jörg Henseler
Three highly commended papers
Co-creating dementia care: Manoeuvring fractured reflexivity in service design by Ane Bast, Maria Taivalsaari Røhnebæk and Marit Engen
Creating hospitable service systems for refugees during a pandemic: Leveraging resources for service inclusion by Jörg Finsterwalder, Sertan Kabadayi, Raymond P. Fisk and Silke Boenigk
The impact of coronavirus on business: Developing a service research agenda for a post-coronavirus world by Cristina Mele, Tiziana Russo-Spena and Valtteri Kaartemo
Chatura Ranaweera & Marianna Sigala
Co-Editors in Chief, Journal of Service Theory and Practice