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INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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Viewpoint: the need to evolve to a service logic mindset in Latin America
—Javier Reynoso []

Consumers’ decision-making self-efficacy for service purchases: construct conceptualization and scale
—Dena Hale, Ramendra Thakur, John Riggs, Suzanne Altobello []

Transformation of the hospitality services marketing structure: a chaos theory perspective
—Levent Altinay, Hasan Evrim Arici []

Accommodating ethnic minority consumers during service encounters: the fine line
—Sarah Mady, John B. Ford, Tarek Mady []

Customer responses to service failures on social media
—Kaan Varnali, Caner Cesmeci []

Gift card types and willingness to spend more
—SangGon (Edward) Lim, Chihyung “Michael” Ok []

Relational cohesion between users and smart voice assistants
—Blanca Hernández-Ortega, Joaquin Aldas-Manzano, Ivani Ferreira []

Necessary evil: a strategy to manage dysfunctional customer behavior
—Yu-Shan (Sandy) Huang, Xiang Fang, Ruping Liu []

Consumers’ perceptions of food ethics in luxury dining
—Wided Batat []