J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 32(4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Creating harmony through a plethora of interests, resources and actors: the challenging task of orchestrating the service ecosystem
—Angela Carida’, Maria Colurcio, Bo Edvardsson, Alberto Pastore []
How and when do the ambidextrous frontline sales employees achieve superior sales performance?
—Keo Mony Sok, Devin Bin, Phyra Sok []
Sustainability in retail services: a transformative service research (TSR) perspective
—Sarah Dodds, Nitha Palakshappa, Loren M. Stangl []
The straw that breaks the camel’s back: service provider vulnerability to customer incivility
—Jennifer Loh, Md Irfanuzzaman Khan, Raechel Johns [Google Scholar]
The effects of hotel employee ternary safety behavior on negative safety outcomes: the moderation of job vigor and emotional exhaustion
—Jiangchi Zhang, Chaowu Xie, Alastair M. Morrison, Rui Huang, Yuxi Li, Gaoyang Wu []