JSR Best Article Award
Introduction
Silke Boenigk, Aaron A. Kreimer, Annika Becker, Linda Alkire, Raymond P. Fisk and Sertan Kabadayi have won the JSR 2021 Best Article Award for their paper on Transformative Service Initiatives
INTEREST CATEGORY: SERVICE
POSTING TYPE: Journal News
Author: Ming-Hui Huang
Journal of Service Research (JSR) 2021 Best Article Award
Each year,JSR selects an article published in the preceding year to receive the Best Article Award. A vote of the JSR AEs was taken that considered all of the articles published in JSR in 2021 (volume 24), excluding editorials and authored by the EIC. The voting led to the identification of three finalist articles, from which the eventual winning article was selected.
Transformative Service Initiatives: Enabling Access and Overcoming Barriers for People Experiencing Vulnerability by Silke Boenigk, Aaron A. Kreimer, Annika Becker, Linda Alkire, Raymond P. Fisk and Sertan Kabadayi. Read the full article at:
The shortlist of finalists for the award included:
Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda by Josina Vink, Kaisa Koskela-Huotari, B疇rd Tronvoll, Bo Edvardsson and Katarina Wetter-Edman. Read the full article at
To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery? by Sungwoo Choi, Anna S. Mattila and Lisa E. Bolton,
Ming-Hui Huang
Editor-in-Chief
Journal of Service Research