Service Bus
Introduction
Service Business, 16(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Predicting delays in service operations
—Fabian Schéele, Darek M. Haftor, Natallia Pashkevich []
Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry
—HÃ¥kon Osland Sandvik, David Sjödin, Thomas Brekke, Vinit Parida []
The reaction of coworking spaces to the COVID-19 pandemic. A dynamic capabilities perspective
—Victor Cabral, Willem Winden []
Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis
—Marinko Skare, Domingo Riberio Soriano []
Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods
—Yuhyung Shin, Won-Moo Hur, Hansol Hwang []
Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty
—Shih-Hao Wu, Stephen Chi-Tsun Huang, Ching-Yi Daphne Tsai []
The effects of gender and personality of robot assistants on customers’ acceptance of their service
—Santiago Forgas-Coll, Ruben Huertas-Garcia, Antonio Andriella, Guillem Alenyà []
Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions
—Sookhwa Jung, Jaewoo Lee []
Correction to: Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions
—Sookhwa Jung, Jaewoo Lee []