J Services Mar
Introduction
Journal of Services Marketing, 36(4)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
Special issue: Opportunities in the new service marketplace
Guest editors: Rebekah Russell-Bennett, Mark S. Rosenbaum
Editorial: Opportunities in the new service marketplace
—Rebekah Russell-Bennett, Mark S. Rosenbaum []
Viewpoint: plotting a way forward for service research in and out of Africa
—Christo Boshoff, Ogechi Adeola, Robert E. Hinson, Kristina Heinonen []
Viewpoint: cost-effective health care developments and research opportunities in China, India and Singapore
—Jochen Wirtz, Chen Lin, Gopal Das []
Viewpoint: applying pragmatism to stimulate service research and practice a European perspective
—Kristina Heinonen, Tore Strandvik []
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
—Matthew L. Meuter []
Viewpoint: a transformative view for small service firms in the new Latin American service marketplace
—Constanza Bianchi []
Viewpoint: shaping resilient service ecosystems in times of crises a trans-Tasman perspective
—Julia A. Fehrer, Liliana L. Bove []
SafeCX: a framework for safe customer experience in omnichannel retailing
—Syed Mahmudur Rahman, Jamie Carlson, Noman H. Chowdhury []
The effects of companies face mask usage on consumers reactions in the service marketplace
—Marco Pichierri, Luca Petruzzellis []
In this together: the long-term effect of a collective crisis on the retail and service sector
—Carla Ferraro, Sean Sands, Alexander Schnack, Jonathan Elms, Colin L. Campbell []
There is no place like my mall: consumer reactions to the absence of mall experiences
—Iris Vilnai-Yavetz, Shaked Gilboa, Vincent Mitchell []
Cause for pause in retail service: a respond, reimagine, recover framework
—Nitha Palakshappa, Sarah Dodds, Sandy Bulmer []
Online student engagement and place attachment to campus in the new service marketplace: an exploratory study
—Yuying Huang, J繹rg Finsterwalder, Ning (Chris) Chen, Fraser Robert Liam Crawford []
Customer incivility and employee outcomes in the new service marketplace
—Hansol Hwang, Won-Moo Hur, Yuhyung Shin, Youngjin Kim []