Service Ind J
Introduction
Service Industries Journal, 42(9/10
POSTING TYPE: TOCs
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications
—Jesús Cambra-Fierro, Lily (Xuehui) Gao, MarÃa Eugenia López-Pérez & Iguácel Melero-Polo [] []
Transforming tourists’ intentions through destination engagement: insights from transformative learning theory
—Navin Kumar, Rajeev Kumar Panda & Kishalay Adhikari [] []
The need to belong: how to reduce workplace ostracism
—Ho Kwong Kwan, Miaomiao Li, Xiangfan Wu & Xiaofeng Xu [] []
Customer readiness–customer participation link in e-services
—Nguyen M. Tuan [] []
Communication and the role of third-party endorsement in social crowdfunding
—Veronica De Crescenzo, Abel Monfort, Jose Augusto FelÃcio & Samuel Ribeiro-Navarrete [] []
How are the exchange relationships of front office employees reflected on customers?
—Yilmaz Akgunduz, Ceylan Alkan & Özge Adan Gök [] []