J Services Mar
Introduction
Journal of Services Marketing, 36(3)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Talking bodies – an embodied approach to service employees’ work
—Tiina-Kaisa Kuuru, Elina Närvänen []
Value creation and destruction in the marketisation of human services
—Melanie Randle, Nadia Zainuddin []
Mapping of themes: a retrospective overview using bibliometric analysis
—Naveen Donthu, Satish Kumar, Chatura Ranaweera, Debidutta Pattnaik, Anders Gustafsson []
The role of customer experience in the perceived value–word-of-mouth relationship
—Volker G. Kuppelwieser, Philipp Klaus, Aikaterini Manthiou, Linda D. Hollebeek []
Professionals’ interpersonal communications style: does it matter in building client psychological comfort?
—Rawi Roongruangsee, Paul Patterson, Liem Viet Ngo []
Videogames-as-a-service: converting freemium- to paying-users through pop-up advertisement value
—Ali Hussain, Amir Zaib Abbasi, Linda D. Hollebeek, Carsten D. Schultz, Ding Hooi Ting, Bradley Wilson []
Signaling authenticity for frontline service employees
—A. Lynn Matthews, Meike Eilert []
An imitation game – supervisors’ influence on customer sweethearting
—Elias Ertz, Laura Becker, Marion Büttgen, Ernest Emeka Izogo []