J Service Res
Introduction
Journal of Service Research, 25(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Editorial
Mapping of Journal of Service Research Themes: A 22-Year Review
—Naveen Donthu, Dwayne D. Gremler, Satish Kumar, and Debidutta Pattnaik [] []
Frontline Employee Passion: A Multistudy Conceptualization and Scale Development
—Angela C. Crawford, Casey E. Newmeyer, Jin Ho Jung, and Todd J. Arnold [] []
Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance
—Andreas T. Lechner, Frank Mathmann, and Michael Paul [] []
Linking Motivation, Emotional Labor, and Service Performance From a Self-Determination Perspective
—Won-Moo Hur, Yuhyung Shin, and Tae Won Moon [] []
How Do Observers React to Companies’ Humorous Responses to Online Public Complaints?
—Mathieu Béal and Yany Grégoire [] []
Actor Ecosystem Readiness: Understanding the Nature and Role of Human Abilities and Motivation in a Service Ecosystem
—Ilias Danatzis, Ingo O. Karpen, and Michael Kleinaltenkamp [] []
A Multidimensional Practice-Based Framework of Interactive Value Formation
—Thuy Luyen, Haseeb Shabbir, and Dianne Dean [] []
Harvesting Online Reviews to Identify the Competitor Set in a Service Business: Evidence From the Hotel Industry
—Fei Ye, Qian Xia, Minhao Zhang, Yuanzhu Zhan, and Yina Li [] []
From Customer-, to Actor-, to Stakeholder Engagement: Taking Stock, Conceptualization, and Future Directions
—Linda D. Hollebeek, V. Kumar, and Rajendra K. Srivastava [] []