Cornell Hosp Quart
Introduction
Cornell Hospitality Quarterly, 63(2)
INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs
From the Editor
—J. Bruce Tracey [] []
The Effect of Private Customer-Manager Social Engagement Upon Online Booking Behavior
—Saram Han and Christopher K. Anderson [] []
Do I Deserve to Spend? Online Social Support and Spending Pleasure
—Kawon Kim and Melissa A. Baker [] []
Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory
—Suiwen (Sharon) Zou and Steven J. Migacz [] []
Effects of Visual Cues and Social Density on Beverage Consumption: A Field Experiment in a Bar
—Min Gyung Kim, Hyunjoo Yang, and Anna S. Mattila [] []
Understanding Consumer Enchantment via Paranormal Tourism: Part I—Conceptual Review
—Kenneth Drinkwater, Brandon Massullo, Neil Dagnall, Brian Laythe, Juliette Boone, and James Houran [] []
Understanding Consumer Enchantment via Paranormal Tourism: Part II—Preliminary Rasch Validation
—James Houran, Rense Lange, and Brian Laythe [] []
Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup
—Lu Lu, Nathan Neale, Nathaniel D. Line, and Mark Bonn [] []
Field Experiments for Testing Revenue Strategies in the Hospitality Industry
—David Lopez Mateos, Maxime C. Cohen, and Nancy Pyron [] []
Measuring Customer Satisfaction and Hotel Efficiency Analysis: An Approach Based on Data Envelopment Analysis
—Changhee Kim and Kyunghwa Chung [] []
Being Moved or Being Satisfied? The Effect of Unexpected Acts of Personal Kindness in Hospitality Service Encounters
—Michele Griessmair, Spring H. Han, and Hisashi Masuda [] []