J Services Mar
Introduction
Journal of Services Marketing, 36(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Commentary: the moral limits of service markets – just because we can, should we?
—Maria Raciti, Foluké Abigail Badejo, Josephine Previte, Michael Schuetz []
Commentary: the unintended consequences of digital service technologies
—Mark S. Rosenbaum, Gabby Walters, Karen L. Edwards, Claudia Fernanda Gonzalez-Arcos []
Consumers experiencing vulnerability: a state of play in the literature
—Aimee Riedel, Dana Messenger, David Fleischman, Rory Mulcahy []
An empirical analysis of self-service technologies: mediating role ofcustomer powerlessness
—Zhongpeng Cao, Qian Xiao, Weiling Zhuang, Lina Wang []
Service inclusion: the role of disability identity in retail
—Sarah Dodds, Nitha Palakshappa []
Bereavement meanings and the conditions for successful social support service encounters
—Cécile Plaud, Bertrand Urien []
Patients’ experience sharing with online social media communities: a bottom-of-the-pyramid perspective
—Husain Salilul Akareem, Melanie Wiese, Wafa Hammedi []
A conceptual framework for transformative gamification services
—Afshin Tanouri, Ann-Marie Kennedy, Ekant Veer []
Customer engagement in online service brand communities
—Ming Chi, Paul Harrigan, Yongshun Xu []
Servicing through digital interactions andwell-being in virtual communities
—Cindy Yunhsin Chou, Wei Wei Cheryl Leo, Tom Chen []
Improving base-of-the-pyramid consumer welfare through mobile technology services
—Devansh Pandey, Srabanti Mukherjee, Gopal Das, Jonathan Z. Zhang []
Towards a theory of well-being in digital sports viewing behavior
—Rejikumar G., Ajay Jose, Sonia Mathew, Dony Peter Chacko, Aswathy Asokan-Ajitha []
Exploring the fit between mobile application service and application privacy
—Jung-Kuei Hsieh, Hsiang-Tzu Li []
Influence of social media posts on service performance
—Carol Esmark Jones, Stacie Waites, Jennifer Stevens []
Consumer effort in service encounters: the overlooked impact of surface acting
—Laurel Aynne Cook, M. Paula Fitzgerald, Raika Sadeghein []