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POSTING TYPE: TOCs

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Special issue: Service Marketing and the Winds of Change; ANZMAC 2019 Conference

Guest editorial: Service marketing and the winds of change
—Jörg Finsterwalder, Carolin Plewa []

I’m no expert, but … ? Consumer use of supportive digital tools in health services
—Helen Bocking, Rebekah Russell-Bennett, Kate Letheren [Google Scholar]

Why do consumers become providers? Self-determination in the sharing economy
—Bodo Lang, Joya Kemper, Rebecca Dolan, Gavin Northey []

Co-owned resources: IP and data in smart cities
—Angeliki Maria Toli, Niamh Murtagh, Hedley Smyth []

The role of meaning in service innovation: a conceptual exploration
—Ana Kustrak Korper, Stefan Holmlid, Lia Patrício []

A collaborative application of design thinking and Taguchi approach in restaurant service design for food wellbeing
—G. Rejikumar, Asokan-Ajitha Aswathy, Ajay Jose, Mathew Sonia []

The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
—Jin Ho Jung, Jaewon Yoo, Yeonsung Jung []

First-time versus repeat tourists: resistance to negative information
—Lujun Su, Maxwell K. Hsu, Brian Huels []

Introducing a sensemaking perspective to the service experience
—Tiina Kemppainen, Outi Uusitalo []

Restaurant employees’ attitudinal reactions to social distancing difficulties: a multi-wave study
—Meng-Long Huo, Zhou Jiang, Zhiming Cheng, Adrian Wilkinson [Google Scholar]

COVID-19 vaccination: engagement behavior patterns and implications for public health service communication
—Jaylan Azer, Matthew Alexander []