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INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCs

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The determinants of Women’s redemption of geo-targeted m-coupons
—Riadh Ladhari, Tristan Hudon, Elodie Massa, Nizar Souiden [Google Scholar]

Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models
—Walid Chaouali, Samiha Mjahed Hammami, José Manuel Cristóvão Veríssimo, Lloyd C. Harris, Dahlia El-Manstrly, Arch G. Woodside []

Value co-creation and employee service behaviours: The moderating role of trust in employee – hotel relationship
—Evans Asante Boadi, Zheng He, Collins Opoku Antwi, Hossin Md Altab, Josephine Bosompem, Robert Ebo Hinson, Victoria Atuobuah Boadi []

How a “China-made” label influences Chinese Youth’s product evaluation: The priming effect of patriotic and nationalistic news
—Anqi Yu, Shubin Yu, Huaming Liu [Google Scholar]

Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention
—Mengmeng Song, Xinyu Xing, Yucong Duan, Jason Cohen, Jian Mou []

Information effects of warehouse automation on sales in omnichannel retailing
—Takumi Tagashira []

Revisiting the showrooming effect on online and offline retailers: The strategic role of in-store service
—Junbin Wang, Shanshan Wang []

The role of brand experience, brand resonance and brand trust in luxury consumption
—Rehan Husain, Justin Paul, Bernadett Koles []

Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention
—Yi Bu, Joy Parkinson, Park Thaichon []

Same but different – The effect of the unit of measure on the valuation of a unit price
—Martin Ohlwein []

The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps
—Khaoula Akdim, Luis V. Casaló, Carlos Flavián []

Are 1-endings the new 9-endings? An alternative for generating price discount perceptions
—Kivilcim Dogerlioglu-Demir, Ezgi Akpinar, Zeynep Gurhan-Canli, Cenk Koçaş []

The effect of overspending on tariff choices and customer churn: Evidence from mobile plan choices
—Haofeng Jin []

Facial expressions of beneficiaries and donation intentions of potential donors: Effects of the number of beneficiaries in charity advertising
—Meng-Ran Li, Cheng-Yue Yin []

How customers motive attributions impact intentions to use an interactive kiosk in-store
—Stephanie van de Sanden, Kim Willems, Malaika Brengman []

Enhancing frontline employee support during a product-harm crisis: Evidence and strategic managerial implications for firms
—Aniruddha Pangarkar, Gary M. Fleischman, Dawn Iacobucci []

Developing and validating a multidisciplinary scale of E-retailing website elements
—Ibrahim Alnawas, Amr Al Khateeb []

Key influencing factors of green vegetable consumption in Beijing, China
—Zhengqing Yin, Bo Li, Shufei Li, Junqi Ding, Lingxian Zhang []

Explaining the willingness of consumers to bring their own reusable coffee cups under the condition of monetary incentives
—Juan Luis Nicolau, Katja Anna Stadlthanner, Luisa Andreu, Xavier Font []

Exploring passenger and flight characteristics’ impacts on airport retail income: Evidence from Incheon International Airport
—Jong Hae Choi, Yonghwa Park [Google Scholar]

Location effects: Geo-spatial and socio-demographic determinants of sales dynamics in brick-and-mortar retail stores
—Tomáš Formánek, Ondřej Sokol []

Judging a book by its cover? The role of unconventional appearance on social media influencers effectiveness
—Teresa Fernandes, Heather Nettleship, Luísa Helena Pinto []

Assessing co-creation based competitive advantage through consumers’ need for differentiation
—Gurjeet Kaur Sahi, Rita Devi, Mahesh C. Gupta, T.C.E. Cheng []

More expectations, more disappointments: Ego depletion in uncertain promotion
—Jiansheng Tang, Jiamin Zhou, Chundong Zheng, Sijing Jiao []

(Im)Balanced customer-oriented behaviors and AI chatbots’ Efficiency–Flexibility performance: The moderating role of customers’ rational choices
—Hua Fan, Bing Han, Wei Gao [Google Scholar]

Joint modeling of effects of customer tier program on customer purchase duration and purchase amount
—Kazuki Nishio, Takahiro Hoshino []

Contactless but loyal customers: The roles of anxiety and sociability in the hotel service context
—Mingfei Li, Shanshan Huang []

Examining the role of receptivity to green communication, altruism and openness to change on young consumers’ intention to purchase green apparel: A multi-analytical approach
—Alok Tewari, Smriti Mathur, Smriti Srivastava, Divya Gangwar []

The manifestation of luxury value dimensions in brand engagement in self-concept
—Nima Ostovan, Arash Khalili Nasr []

“Take it or leave it?”: Evidence on cultural differences affecting return behaviour for Gen Z
—Francesca Serravalle, Virginia Vannucci, Eleonora Pantano []

Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic
—Weng Marc Lim, Arun Aggarwal, Ravi Dandotiya []

Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels
—Yllka Azemi, Wilson Ozuem, Ria Wiid, Ana Hobson []

Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement
—Debarun Chakraborty, Aaliyah Siddiqui, Mujahid Siddiqui, Nripendra P. Rana, Ganesh Dash []

The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour?
—Shalini Talwar, Puneet Kaur, Sushant Kumar, Jari Salo, Amandeep Dhir []

Corporate Social Responsibility in franchise chains: Specificities, insights from French franchise chains’ CSD, and avenues for future research
—Corentin Le Bot, Rozenn Perrigot, Frédérique Déjean, Bruno Oxibar []

Social determinants of panic buying behaviour amidst COVID-19 pandemic: The role of perceived scarcity and anticipated regret
—Kum Fai Yuen, Lydia Sonia Tan, Yiik Diew Wong, Xueqin Wang []

Understanding organization-customer links in a service setting in Russia
—Nick Ashill, Amjad Abuelsamen, Tanya Gibbs, Rania W. Semaan []

The impact of customised mobile marketing on passenger shopping behaviour in the airport terminal
—Cheng-Lung Wu, Ngai Ki Ma []

What online game spectators want from their twitch streamers: Flow and well-being perspectives
—Minseong Kim, Hyung-Min Kim []

Veganism: Theory of planned behaviour, ethical concerns and the moderating role of catalytic experiences
—Clare D’Souza, Anne Renée Brouwer, Stephen Singaraju []

Game meats: Consumption values, theory of planned behaviour, and the moderating role of food neophobia/neophiliac behaviour
—Clare D’Souza []

Customer engagement in the context of retail mobile apps: A contingency model integrating spatial presence experience and its drivers
—Xuan Huong Ho, Dong Phong Nguyen, Julian Ming Sung Cheng, Angelina Nhat Hanh Le []

“I can get no e-satisfaction”. What analytics say? Evidence using satisfaction data from e-commerce
—Anastasia Griva []

“I follow what you post!”: The role of social media influencers’ content characteristics in consumers’ online brand-related activities (COBRAs)
—Man Lai Cheung, Wilson K.S. Leung, Eugene Cheng-Xi Aw, Kian Yeik Koay [Google Scholar]

Reconceptualizing value creation: Exploring the role of goal congruence in the Co-creation process
—Margaret L. Sheng, Natalia Natalia, C.Y. Hsieh []

Building user engagement to mhealth apps from a learning perspective: Relationships among functional, emotional and social drivers of user value
—María Leticia Santos-Vijande, Mar Gómez-Rico, Arturo Molina-Collado, Robert M. Davison []

Determinants of switching intention from web-based stores to retail apps: Habit as a moderator
—Mohammad Iranmanesh, Connie Low Min, Madugoda Gunaratnege Senali, Davoud Nikbin, Behzad Foroughi []

Impact of trust and knowledge in the food chain on motivation-behavior gap in green consumption
—Xuemei Dong, Baichen Jiang, Hui Zeng, Fallah Samuel Kassoh []

A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers
—Eleonora Pantano, Giuseppe Pedeliento, George Christodoulides []

Moderating effect of customer’s retail format perception on customer satisfaction formation: An empirical study of mini-supermarkets in an urban retail market setting
—Narimasa Yokoyama, Nobukazu Azuma, Woonho Kim [Google Scholar]