Service Bus
Introduction
Service Business, 16(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
—Sang M. Lee, DonHee Lee []
Dual focus: service-product orientation to manage the change paradox following servitization strategy
—Saad Zighan, Moheeb Abualqumboz []
The perceived image of multi-asset tourist destinations: investigating congruence across different content types
—NarcÃs Bassols-Gardella, LluÃs Coromina []
Research trends in digital transformation in the service sector: a review based on network text analysis
—Jin Sung Rha, Hong-Hee Lee []
Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare
—Le Nguyen Hau, Pham Ngoc Thuy []
Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands
—Nicolas G. A. Lorgnier, Che-Jen Su, Shawn M. O’Rourke []
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach
—Nguyen Hong Phuoc, Le Nguyen Hau, Pham Ngoc Thuy []
A systematic process for generating new blockchain-service business model ideas
—Young In Koh, Sung H. Han, Junseong Park []