J Service Man
Introduction
Journal of Service Management, 33(2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Special issue: Living and Working with (Ro)bots The Impact of (Ro)Bots on the Service Frontline []
Guest editors: Arne De Keyser, Werner H. Kunz
Living and working with service robots: a TCCM analysis and considerations for future research
—Arne De Keyser, Werner H. Kunz []
To serve and protect: a typology of service robots and their role in physically safe services
—Jeroen Schepers, Sandra Streukens []
AI as customer
—Ming-Hui Huang, Roland T. Rust []
Trust me, I’m a bot repercussions of chatbot disclosure in different service frontline settings
—Nika Mozafari, Welf H. Weiger, Maik Hammerschmidt [Google Scholar]
The service triad: an empirical study of service robots, customers and frontline employees
—Gaby Odekerken-Schr繹der, Kars Mennens, Mark Steins, Dominik Mahr []
Intention to use analytical artificial intelligence (AI) in services the effect of technology readiness and awareness
—Carlos Flavi獺n, Alfredo P矇rez-Rueda, Daniel Belanche, Luis V. Casal籀 []
Customer acceptance of frontline service robots in retail banking: A qualitative approach
—Amelia Amelia, Christine Mathies, Paul G. Patterson []
Boundary work in value co-creation practices: the mediating role of cognitive assistants
—Cristina Mele, Tiziana Russo-Spena, MariaLuisa Marzullo, Andrea Ruggiero []
My colleague is a robot exploring frontline employees’ willingness to work with collaborative service robots
—Stefanie Paluch, Sven Tuzovic, Heiko F. Holz, Alexander Kies, Moritz J繹rling [Google Scholar]
Service robots, agency and embarrassing service encounters
—Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, Werner H. Kunz []