Service Ind J
Introduction
Service Industries Journal, 42(1/2)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Forty years of The Service Industries Journal: a bibliometric review |
—Giampaolo Viglia, Satish Kumar, Nitesh Pandey & Yatish Joshi [] []
Unifying technology and people: revisiting service in a digitally transformed world
—Jay Kandampully, Anil Bilgihan & Daisy K. Li [] []
Stakeholder engagement and business model innovation value
—Linda D. Hollebeek, Sigitas Urbonavicius, Valdimar Sigurdsson, Moira K. Clark, Oliver Parts & Raouf Ahmad Rather [] []
Online customer relationships: switching cost drivers for different relationship lengths
—Mohd A Al-Hawari [] []
Rude customers and service performance: roles of motivation and personality
—David J. Yoon [] []
Destination risk news framing effects – the power of audiences
—Grzegorz KapuÅ›ciÅ„ski & Barry Richards [] []