J Service Man
Introduction
Journal of Service Management, 33(1)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Customer fairness perceptions in augmented reality-based online services
—Sonja Christ-Brendemühl, Mario Schaarschmidt []
Content versus community focus in live streaming services: how to drive engagement in synchronous social media
—Johann N. Giertz, Welf H. Weiger, Maria Törhönen, Juho Hamari []
Guest editorial: the future of servitization in a digital era
—Christian Kowalkowski, Ali Ziaee Bigdeli, Tim Baines []
Patterns of business model innovation for advancing IoT platforms
—Lino Markfort, Alexander Arzt, Philipp Kögler, Sven Jung, Heiko Gebauer, Sebastian Haugk, Christian Leyh, Felix Wortmann []
Digital service innovation: a paradigm shift in technological innovation
—Marco Opazo-Basáez, Ferran Vendrell-Herrero, Oscar F. Bustinza []
Unfolding the simple heuristics of smart solution development
—Tuomas Huikkola, Marko Kohtamäki, Rodrigo Rabetino, Hannu Makkonen, Philipp Holtkamp []
Digital servitization strategies for SME internationalization: the interplay between digital service maturity and ecosystem involvement
—Milad Kolagar, Wiebke Reim, Vinit Parida, David Sjödin []