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INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCs

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Understanding the omnichannel customer journey: The effect of online and offline channel interactivity on consumer value co-creation behavior
—Xingwen Cui, Qinghong Xie, Jing Zhu, Mahmud Akhter Shareef, M. Awais Shakir Goraya, Muhammad Shakaib Akram []

A green experience with eco-friendly cars: A young consumer electric vehicle rental behavioral model
—Adeela Gulzari, Yuchen Wang, Victor Prybutok []

Changes in consumption patterns during the COVID-19 pandemic: Analyzing the revenge spending motivations of different emotional groups
—Inyoung Park, Jieon Lee, Daeho Lee, Changjun Lee, Won Young Chung []

Examining consumer experience in using m-banking apps: A study of its antecedents and outcomes
—Shadma Shahid, Jamid Ul Islam, Shehla Malik, Uzma Hasan []

Effects of confidence and social benefits on consumers’ extra-role and in-role behaviors: A social identity and social exchange perspective
—Utkarsh, Roopak Kumar Gupta []

Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values
—Chunlin Yuan, Chenlei Zhang, Shuman Wang []

Detection of potential customers’ empathy behavior towards customers’ reviews
—Md Shamim Hossain, Mst Farjana Rahman [Google Scholar]

Service brand coolness in the construction of brand loyalty: A self-presentation theory approach
—Jano Jiménez-Barreto, Sandra Maria Correia Loureiro, Natalia Rubio, Jaime Romero []

Comparison of localized and foreign restaurant brands for consumer behavior prediction
—Chih-Hsing Liu, Bernard Gan, Wen-Hwa Ko, Chih-Ching Teng []

How online reviews and coupons affect sales and pricing: An empirical study based on e-commerce platform
—Yongrui Duan, Tonghui Liu, Zhixin Mao []

Pick a card: Price ranges and gift card choice
—Jay P. Carlson, Iman Paul []

To trust or not to trust? The interplay between labor-related CSR claim type and prior CSR reputation of apparel retailers
—Whitney Ginder, Sang-Eun Byun []

Do tech products have a beauty premium? The effect of visual aesthetics of wearables on willingness-to-pay premium and the role of product category involvement
—Eun-Jung Lee []

Combining sell-out data with shopper behaviour data for category performance measurement: The role of category conversion power
—Federica Pascucci, Lorenzo Nardi, Luca Marinelli, Marina Paolanti, Emanuele Frontoni, Gian Luca Gregori []

Social distancing and store choice in times of a pandemic
—Tomás Rossetti, So-Yeon Yoon, Ricardo A. Daziano []

Cross-national differences in travelers’ continuance of knowledge sharing in online travel communities
—Hassan Selim, Riyad Eid, Gomaa Agag, Yasser Moustafa Shehawy []

Studying the impact of food values, subjective norm and brand love on behavioral loyalty
—Alicia Izquierdo-Yusta, María Pilar Martínez–Ruiz, Héctor Hugo Pérez–Villarreal []

Exploring consumer purchase intentions and behavior of buying ayurveda products using SOBC framework
—Debarun Chakraborty, Aaliyah Siddiqui, Mujahid Siddiqui, Fatmah Mohmmad H Alatawi []

Optimal seller strategy in overlapping auctions
—Hejun Zhuang, Peter T.L. Popkowski Leszczyc []

“Do not impose on others what you desire.” Research on the influence of service Personnel’s interactive orientation on customer comfort
—Mengyi Li, Qin-hai Ma [Google Scholar]

Hedonic consumption experience in videogaming: A multidimensional perspective
—Linda D. Hollebeek, Amir Zaib Abbasi, Carsten D. Schultz, Ding Hooi Ting, Valdimar Sigurdsson []

What does it mean to “shop local”? Examining the experiences of shoppers and store owners within the framework of downtown revitalization
—Jennifer L. Wilson, Nancy J. Hodges []

Study on the steady state of the propagation model of consumers’ perceived service quality in the community group-buying
—Jianfei Li, Bei Li, Yang Shen, Kun Tang []

The effect of a Halal label and label size on purchasing intent for non-Muslim consumers
—Widya Satya Nugraha, Dennis Chen, Shang-Ho Yang []

Clean labeling: Is it about the presence of benefits or the absence of detriments? Consumer response to personal care claims
—Cindy G. Grappe, Cindy Lombart, Didier Louis, Fabien Durif []

Is bigger better? How the scale effect influences green purchase intention: The case of washing machine
—Chenxuan Hou, Emine Sarigöllü []

Less light, better bite: How ambient lighting influences taste perceptions
—Sarah Lefebvre, Jonathan Hasford, Laura Boman []

When e-commerce becomes more human by transposing the hospitality concept to merchant websites
—Soffien Bataoui []

The geography of lifestyle center growth: The emergence of a retail cluster format in the United States
—Murray Rice, Matthew Sorenson, Joseph Aversa []

The facets of consumer-based food label equity: Measurement, structure and managerial relevance
—François Coderre, Lucie Sirieix, Pierre Valette-Florence []

Does impact of campaign and consumer guilt help in exploring the role of national identity and purchase decisions of consumers?
—Gunjan Malhotra, Mahesh Ramalingam []

When can interaction orientation create more service value? The moderating role of frontline employees’ trust in managers and employee deep acting
—Defeng Yang, Xiaoyun Chen, Baolong Ma, Haiying Wei [Google Scholar]

The customer retail app experience: Implications for customer loyalty
—Sebastian Molinillo, Rocío Aguilar-Illescas, Rafael Anaya-Sánchez, Elena Carvajal-Trujillo []

Is the shopper always the king/queen? Study of omnichannel retail technology use and shopping orientations
—Mohamed Slim Ben Mimoun, Caroline Lancelot Miltgen, Boulbeba Slama []

Keep it vague? New product preannouncement, regulatory focus, and word-of-mouth
—Xingyuan Wang, Yun Liu, Shuyang Wang, Haipeng (Allan) Chen []

Shopping in the omnichannel supply chain under price competition and product return
—Sarat Kumar Jena, Purushottam Meena []

The relative impact of advertising and referral reward programs on the post-consumption evaluations in the context of service failure
—Di Kuang, Baolong Ma, Hong Wang []

Short and sweet: Effects of pop-up stores’ ephemerality on store sales
—Laura Henkel, Steffen Jahn, Waldemar Toporowski []

Fashion shopping on the go: A Dual-stage predictive-analytics SEM-ANN analysis on usage behaviour, experience response and cross-category usage
—Felicity Zi-Xuan Ng, Hui-Yee Yap, Garry Wei-Han Tan, Pei-San Lo, Keng-Boon Ooi []

Managing advertising investments in marketing channels
—Salma Karray, Guiomar Martín-Herrán, Simon Pierre Sigué []

Exploring the e-shopping geography of Lisbon: Assessing online shopping adoption for retail purchases and food deliveries using a 7-day shopping survey
—Rui Colaço, João de Abreu e Silva []

To smile or not to smile: The role of facial expression valence on mundane and luxury products premiumness
—Hong Zhu, Yayu Zhou, Yening Wu, Xin Wang []

Critical factors characterizing consumers’ intentions to use drones for last-mile delivery: Does delivery risk matter?
—Christian Nedu Osakwe, Marek Hudik, David Říha, Michael Stros, T. Ramayah []

Building engagement in online brand communities: The effects of socially beneficial initiatives on collective social capital
—Amy Wong, Marcus Lee []

Online shopping adoption during COVID-19 and social isolation: Extending the UTAUT model with herd behavior
—Jure Erjavec, Anton Manfreda []

Special Section on Retail and Service Innovation in the 4th Industrial Revolution for Asian Perspective. Guest Edited by Jungkun park andWeonsang Yoo

Editorial introduction: Retail innovation in the 4th industrial revolution
—JungKun Park, Weon Sang Yoo []

Effects of characteristics of in-store retail technology on customer citizenship behavior
—Taeshik Gong, Chen-Ya Wang, Kangcheol Lee []

Is a gift on sale “heart-discounted”? Givers’ misprediction on the value of discounted gifts and the influence of service robots
—Yookyung Park, Youjae Yi []

The convenience of shopping via voice AI: Introducing AIDM
—Phil Klaus, Judith Lynne Zaichkowsky []

Enhancing the role of flow experience in social media usage and its impact on shopping
—Hyowon Hyun, Toulany Thavisay, Suk Hyung Lee []

Importance of offline service quality in building loyalty of OC service brand
—Joonyong Park, Renee B. Kim []

Does social trust always explain the active use of sharing-based programs?: A cross-national comparison of Indian and U.S. rideshare consumers
—Moon-Kyung Cha, Hee-Jung Lee []

Spillover effects of a mega shopping complex on pre-existing, small retail shops over space, over time and across retail types
—Hwan Chung, Dae-Yong Ahn, Seungho Ahn []

The informational value of multi-attribute online consumer reviews: A text mining approach
—Jisu Yi, Yun Kyung Oh []

How looking forward over the short period to-go affects consumer enjoyment: Role of temporal scarcity in access-based services
—Shinhyoung Lee, Kiwan Park []

Technology readiness and technology paradox of unmanned convenience store users
—Hyun Jung Park, Yining Zhang []

Special Section on Moving from Multi-Channel to Omni-Channel Retailing.Guest edited by Park Thaichon; Ian Phau and Scott Weaven

Moving from multi-channel to Omni-channel retailing: Special issue introduction
—Park Thaichon, Ian Phau, Scott Weaven []

The omni-channel approach: A utopia for companies?
—Monika Hajdas, Joanna Radomska, Susana C. Silva []

The impact of channel integration on consumers’ channel preferences: Do showrooming and webrooming behaviors matter?
—M. Awais Shakir Goraya, Jing Zhu, Muhammad Shakaib Akram, Mahmud Akhter Shareef, Aneela Malik, Zeeshan Ahmed Bhatti []

Search, purchase, and satisfaction in a multiple-channel environment: How have mobile devices changed consumer behaviors?
—Sonika Singh, Sungha Jang []

Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing
—Jun-Hwa Cheah, Xin-Jean Lim, Hiram Ting, Yide Liu, Sara Quach []

The role of perceived enjoyment and perceived informativeness in assessing the acceptance of AR wearables
—Eric Holdack, Katja Lurie-Stoyanov, Harro Fabian Fromme []

Service integration in omnichannel retailing and its impact on customer experience
—Sara Quach, Mojtaba Barari, Dann Vit Moudrý, Ken Quach []

Can’t touch this? Conceptualizing the customer touchpoint in the context of omni-channel retailing
—Benjamin Barann, Andreas Hermann, Markus Heuchert, Jörg Becker [Google Scholar]

Marketplace, reseller, or web-store channel: The impact of return policy and cross-channel spillover from marketplace to web-store
—Amir Mohammad Alaei, Ata Allah Taleizadeh, Masoud Rabbani []

Identifying multi-channel value co-creator groups in the banking industry
—Monireh Hosseini, Sepideh Shajari, Mina Akbarabadi []

Change in technology-enabled omnichannel customer experiences in-store
—Bethan Alexander, Anthony Kent []