Service Bus
Introduction
Service Business, 15(4)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing
—Jörg Finsterwalder, Alastair G. Tombs []
Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel
—Hung-Che Wu, Xiaolian Chen, Ya-Yuan Chang []
Exploring the key success factors of films: a survival analysis approach
—Ahyun Kim, Silvana Trimi, Sang-Gun Lee []
Impact of managerial control on the relationship between customer incivility and frontline employees’ up-selling behavior
—Won-Moo Hur, Tae-Won Moon, Minsung Kim []
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry
—Yang-Fei Tai, Yi-Chieh Wang, Ching-Ching Luo []
Understanding customer-centric socialization in tourism services
—HsiuJu Rebecca Yen, Hoa Pham Thi, Eldon Y. Li []
The privacy victim experience of SoLoMo services: impact on trust, service quality, and privacy concerns
—Heng-Li Yang, Ren-Xiang Lin []
Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type
—Ramakrishna Salagrama, Sanjeev Prashar, T. Sai Vijay []