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INTEREST CATEGORY: RETAIL AND PRICING
POSTING TYPE: TOCs

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Linking atmospherics to shopping outcomes: The role of the desire to stay
—Maher Georges Elmashhara, Ana Maria Soares []

The geography of e-shopping in China: On the role of physical and virtual accessibility
—Rui Shao, Ben Derudder, Frank Witlox []

Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow
—Vahideh Arghashi, Cenk Arsun Yuksel []

Better support for supportive jobs. How to improve brand performance through better compensation and training for in-store merchandisers
—Jan-Hinrich Meyer, Eva M. González, Miguel A. Lopez-Lomelí []

The social significance of AI in retail on customer experience and shopping practices
—Simon Moore, Sandy Bulmer, Jonathan Elms []

Additive omnichannel atmospheric cues: The mediating effects of cognitive and affective responses on purchase intention
—Chris Lazaris, Adam Vrechopoulos, Panagiotis Sarantopoulos, Georgios Doukidis []

Gender’s moderating role in the relationship between organisational form and performance in the Spanish supermarket industry
—Luis Vázquez-Suárez, Pericles Ramón Mejía-Vásquez, Sheila Serafim da Silva, Roberto Sánchez-Gómez []

Reconciling conflict of interests in a green retailing channel with green sales effort
—Jafar Heydari, Pegah Bineshpour, Grit Walther, M. Ali Ülkü []

Towards a Mobile App Diffusion of Innovations model: A multinational study of mobile wallet adoption
—Norman Shaw, Brenda Eschenbrenner, Benedikt M. Brand []

Customer happiness as a function of perceived loyalty program benefits – A quantile regression approach
—Reeti Agarwal, Ankit Mehrotra, Dheeraj Misra []

I read, therefore I buy? Analyzing the impact of flyer distribution and readership on purchase behaviour
—Marco Ieva, Cristina Ziliani, Juan Carlos Gázquez-Abad, Ida D’Attoma []

Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebat’s contributions
—Nina Krey, Karine Picot-Coupey, Gérard Cliquet [Google Scholar]

The extension of animosity model of foreign product purchase: Does country of origin matter?
—Hung Trong Hoang, Khanh Ngoc Bich Ho, Trang P. Tran, Truc Quang Le []

What drives consumers to customize products? The mediating role of brand experience
—Jessica L. Pallant, Ingo O. Karpen, Sean J. Sands []

When and how consumers are willing to exchange data with retailers: An exploratory segmentation
—Jason I. Pallant, Jessica L. Pallant, Sean J. Sands, Carla R. Ferraro, Eslam Afifi []

A sound brand identity design: The interplay between sound symbolism and typography on brand attitude and memory
—Yesel Jun, Hyunju Lee []

Creating and detecting fake reviews of online products
—Joni Salminen, Chandrashekhar Kandpal, Ahmed Mohamed Kamel, Soon-gyo Jung, Bernard J. Jansen []

Towards rebuilding the highstreet: Learning from customers’ town centre shopping journeys
—Majd AbedRabbo, Cathryn Hart, Fiona Ellis-Chadwick, Zeina AlMalak []

Learning, contractual capabilities, and contract duration changes in franchise networks
—Frédéric Perdreau, Marc Fréchet []

How can I Be as attractive as a Fitness YouTuber in the era of COVID-19? The impact of digital attributes on flow experience, satisfaction, and behavioral intention
—Minseong Kim []

The impact of supermarket credibility on purchase intention of novel food
—Inhaeng Noah Jung, Amit Sharma, Anna S. Mattila []

Crowding in the time of COVID: Effects on rapport and shopping satisfaction
—Sevgin A. Eroglu, Karen A. Machleit, Emma G. Neybert []

More than a mere cup of coffee: When perceived luxuriousness triggers Chinese customers’ perceptions of quality and self-congruity
—Rong Li, Michel Laroche, Marie-Odile Richard, Xinyu Cui []

The impact of introducing a customer loyalty program on category sales and profitability
—Chen Lin, Douglas Bowman []

Consumer rights or unethical behaviors: Exploring the impacts of retailer return policies
—Hsiu-Hua Chang, Ting-Shan Yang []

Sustainably sustaining (online) fashion consumption: Using influencers to promote sustainable (un)planned behaviour in Europe’s millennials
—Leanne Johnstone, Cecilia Lindh [Google Scholar]

The role of art infusion in enhancing pro-environmental luxury brand advertising
—Sara Quach, Felix Septianto, Park Thaichon, Reza Ashari Nasution []

Pricing strategies of two-sided platforms considering privacy concerns
—Yongrui Duan, Peng Liu, Yixuan Feng []

M-atmospherics: From the physical to the digital
—Steven W. Rayburn, Sidney T. Anderson, Gail M. Zank, Imani McDonald []

Exploring the core factors of online purchase decisions by building an E-Commerce network evolution model
—Luming Yang, Min Xu, Lin Xing []

Dynamic impact of negative public sentiment on agricultural product prices during COVID-19
—Yunqiang Liu, Sha Liu, Deping Ye, Hong Tang, Fang Wang []

Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality
—Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Behrouz Minaei-Bidgoli, Waleed Abdu Zogaan, Ashwaq Alhargan, Saidatulakmal Mohd, Sharifah Nurlaili Farhana Syed Azhar, Shahla Asadi, Sarminah Samad []

Increasing customer loyalty and WOM in an age of terror: Cross-cultural development and validation of the customers’ reactions to terror scale (CRTS)
—Shaked Gilboa, Tali Seger-Guttmann, Judith Partouche-Sebban []

The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
—Wei-Long Lee, Chih-Hsing Liu, Tzu-Wen Tseng []

Do brands’ social media marketing activities matter? A moderation analysis
—Imran Khan []

Way to success: Understanding top streamer’s popularity and influence from the perspective of source characteristics
—Yuanyuan Guo, Kexin Zhang, Chaoyou Wang [Google Scholar]

Price, online coupon, and store service effort decisions under different omnichannel retailing models
—Zonghuo Li, Di Wang, Wensheng Yang, Hyun Seung Jin []

The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
—Catherine Prentice, Sergio Dominique-Ferreira, Andreia Ferreira, Xuequn (Alex) Wang []

New insights in Peer-to-Peer carsharing and ridesharing participation intentions: Evidence from the “provider-user” perspective
—Marc Prieto, Valentina Stan, George Baltas []

Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation
—Kumari Anshu, Loveleen Gaur, Gurmeet Singh []

The status quo bias and its individual differences from a price management perspective
—Dominic Bergers []

The effects of framing messages and cause-related marketing on backing intentions in reward-based crowdfunding
—Ying-Feng Kuo, Cathy S. Lin, Li-Te Liu []

Why do consumers purchase biodegradable plastic? The impact of hedonics and environmental motivations on switching intention from synthetic to biodegradable plastic among the young consumers
—Taofeeq D. Moshood, Gusman Nawanir, Fatimah Mahmud, Fazeeda Mohamad, Mohd Hanafiah Ahmad, Airin AbdulGhani []

Partnerships that go places: How to successfully market products from vendor partners at retail stores from the vendors’ perspective
—Pei-Hsuan Tsai, Jia-Wei Tang, Chih-Jou Chen []

Online reviews as a pacifying decision-making assistant
—Loc Tuan Le, Pham Thi Minh Ly, Nhan Thanh Nguyen, Lobel Trong Thuy Tran []

Is there any value in the online reviews of remedial satisfied customers? An empirical study in the hospitality industry
—Yanzhuang Bai, Tingwu Li, Chundong Zheng []

Consumers’ personality and compulsive buying behavior: The role of hedonistic shopping experiences and gender in mediating-moderating relationships
—Piotr Tarka, Monika Kukar-Kinney, Richard J. Harnish []

Interplays between manufacturer advertising and retailer store brand introduction: Agency vs. wholesale contracts
—Qichao Shen, Bo He, Qiankai Qing []

Online personalized recommended product quality and e-impulse buying: A conditional mediation analysis
—Seth Ampadu, Yuanchun Jiang, Emmanuel Debrah, Collins Opoku Antwi, Eric Amankwa, Samuel Adu Gyamfi, Richard Amoako []

A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance
—Ziad Hassan Abdelmoety, Sameh ���������l-Dahab, Gomaa Agag []

Consumer decision-making styles, involvement, and the intention to participate in online group buying
—Andreas Klein, Varinder M. Sharma []

Hidden price promotions: Could retailer price promotions backfire?
—Wenjing Li, David M. Hardesty, Adam W. Craig, Lei Song []

Managing social media recovery: The important role of service recovery transparency in retaining customers
—Andreawan Honora, Wen-Hai Chih, Kai-Yu Wang []

Proposal for modeling social robot acceptance by retail customers: CAN model + technophobia
—Áurea Subero-Navarro, Jorge Pelegrín-Borondo, Eva Reinares-Lara, Cristina Olarte-Pascual []

Effect of WeChat interaction on brand evaluation: A moderated mediation model of para-social interaction and affiliative tendency
—Chu-Bing Zhang, Zhuo-Ping Zhang, Ying Chang, Tian-Ge Li, Ru-Jing Hou []

Profiling shoppers’ coping behaviours during a pandemic crisis: A regulatory focus perspective
—Kokho Jason Sit, Erica E.F. Ballantyne, Jonathan Gorst []

Sustainabilty and retail marketing: Corporate, product and store perspectives
—Ulf Elg, Axel Welinder []

Predicting future consumer purchases in grocery retailing with the condensed Poisson lognormal model
—Giang Trinh, Malcolm J. Wright []

Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment
—Anh Thi Van Nguyen, Robert McClelland, Nguyen Hoang Thuan []

From employee engagement to customer engagement: A multilevel dual-path model of engagement spillover effects in service ecosystems
—Xiaoyun Han, Shuping Chen, Bing Chen []

The effect of shopping goals and in-store mobile device use on purchase outcomes in brick-and-mortar stores
—Girish Punj []

Understanding multi-channel consumer behavior: A comparison between segmentations of multi-channel purchases by product category and overall products
—Fumiyo N. Kondo, Taishi Okubo []

Optimal promotion planning for a product launch in the presence of word-of-mouth
—Saeide Bigdellou, Shirin Aslani, Mohammad Modarres []

The impact of retailers’ sustainable development on consumer advocacy: A chain mediation model investigation
—Xing-Xin Wang, Ai-Zhong He []

When service robots look at themselves in the mirror: An examination of the effects of perceptions of robotic self-recognition
—Magnus Söderlund []

Building brand credibility: The role of involvement, identification, reputation and attachment
—Sebastian Molinillo, Arnold Japutra, Yuksel Ekinci []

Should a small-sized store have both online and offline channels? An efficiency analysis of the O2O platform strategy
—Hongbum Kim, Min Ho Ryu, Daeho Lee, Jang Hyun Kim []

Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand
—Jedsada Wongsansukcharoen []

Ad creativity in a negative context: How a thanking message frame enhances purchase intention in times of crisis
—Vlad Demsar, Sean Sands, Sara Rosengren, Colin Campbell []

Virtual reality as a promotion tool for small independent stores
—Gwia Kim, Byoungho Jin, Daeun Chloe Shin []

Psychological comfort in service relationships: A mixed-method approach
—Karan Nilesh Radia, Sonal Purohit, Shachi Desai, Jitendra Nenavani []

Cross-national differences in big data analytics adoption in the retail industry
—Mayada Abd El-Aziz Youssef, Riyad Eid, Gomaa Agag []

The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
—Jovanie A. Tuguinay, Catherine Prentice, Brent Moyle []

The influence of communication in destination imagery during COVID-19
—Jesús Cambra-Fierro, María Fuentes-Blasco, Lily Xuehui Gao, Iguácel Melero-Polo, Andreea Trifu []

Seamless experience in the context of omnichannel shopping： scale development and empirical validation
—Ya Ping Chang, Jingwen Li []

Influence of augmented reality product display on consumers’ product attitudes: A product uncertainty reduction perspective
—Chunhua Sun, Yuan Fang, Meng Kong, Xiayu Chen, Yezheng Liu []

Challenging the “integration imperative”: A customer perspective on omnichannel journeys
—Isadora Gasparin, Ekaterina Panina, Larissa Becker, Mika Yrjölä, Elina Jaakkola, Cristiane Pizzutti []

Brand personality appeal in retailing: Comparing fashion- and grocery retailing
—Kim Willems []

Uniform or spatially differentiated? Pricing Strategies for Information Goods under simultaneous and sequential decision-making in multi-market context
—Arnab Adhikari, Megha Sharma, Sumanta Basu, Ashish Kumar Jha []

The distinctive agenda of service failure recovery in e-tailing: Criticality of logistical / non-logistical service failure typologies and e-tailing ethics
—Vivek Roy, T. Sai Vijay, Abhishek Srivastava []

Posted price and name-your-own-price in a product line design problem
—Iman Nosoohi []

Thanks COVID-19, I’ll reconsider my purchase: Can fear appeal reduce online shopping cart abandonment?
—Siqi Wang, Jun-Hwa Cheah, Xin-Jean Lim, Yee Choy Leong, Wei Chong Choo [Google Scholar]

Winning ugly: Profit maximizing marketing strategies for ugly foods
—Danyi Qi, Jerrod Penn, Ran Li, Brian E. Roe []

An investigation into online atmospherics: The effect of animated images on emotions, cognition, and purchase intentions
—Michel Laroche, Rong Li, Marie-Odile Richard, Mi Zhou []

Why display motion on packaging? The effect of implied motion on consumer behavior
—Junwei Yu, Olivier Droulers, Sophie Lacoste-Badie []