J Services Mar
Introduction
Journal of Services Marketing, 35(8)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Emotional costs of service labor: do consumers care?
—Nora Moran, Sigalit Ronen []
Service conversation: advisory, relational and transformative approaches
—Ahir Gopaldas, Marina Carnevale, Richard Kedzior, Anton Siebert []
Difficulty is a possibility: turning service recovery into e-WOM
—Duy Binh Luong, Kuang-Wen Wu, Thi Huong Giang Vo []
Use it or lose it: point expiration and status demotion
—Hyunju Shin, Riza Casidy []
Value co-creation activities in retail ecosystems: well-being consequences
—Pilar Gardiazabal, Constanza Bianchi []
Building homes and hopes: the transformative service of YouthBuild Las Vegas
—Kimberly Nehls []
Imperfect produce: retailer actions and service outcomes
—Atmadeep Mukherjee, Amaradri Mukherjee, Pramod Iyer []
Consumers’ health-locus-of-control and social distancing in pandemic-based e-tailing services
—Omar S. Itani, Linda D. Hollebeek []
Understanding innovativeness and commitment to sustainable service practices
—Antonio MarÃn-GarcÃa, Irene Gil-Saura, Maria-Eugenia Ruiz-Molina []