Service Ind J
Introduction
The Service Industries Journal, 41(15/16)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
Effects of internal branding management in a hospital context
—Ching-Ying Huang & Chia-Hsien Lai [] []
Service modularity: literature overview of concepts, effects, enablers, and methods
—Camila Silva de Mattos, Diego Castro Fettermann & Paulo A. Cauchick-Miguel [] []
Modeling revenge and avoidance in the mobile service industry: moderation role of technology anxiety
—Li-Chun Hsu, Kai-Yu Wang, Wen-Hai Chih & Wei-Ching Lin [] []
Enhancing volunteer experiences: using communitas to improve engagement and commitment
—Ross Curran & Babak Taheri [] []
Mental health of UK hospitality workers: shame, self-criticism and self-reassurance
—Yasuhiro Kotera, Prateek Adhikari & David Sheffield [] []
Effects of internal branding and brand-oriented leadership on work-related outcomes
—Shabnam Ayrom & Mustafa Tumer [] []