Service Ind J
Introduction
Service Industries Journal, 41(13/14)
POSTING TYPE: TOCs
Automated Forms of Interaction in Services: Current Trends, Benefits and Challenges
Editorial: Artificial intelligence in services: current trends, benefits and challenges
—Carlos Flavián & Luis V. Casaló [] []
Ethical issues in service robotics and artificial intelligence
—Russell Belk [] []
When AI-based services fail: examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
—Bo Huang & Matthew Philp [] []
The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective
—Daniela Castillo, Ana Isabel Canhoto & Emanuel Said [] []
Artificial intelligence acceptance in services: connecting with Generation Z
—Vanja Vitezić & Marko Perić [] []
Trust fall: data breach perceptions from loyalty and non-loyalty customers
—Hsiangting Shatina Chen & Tun-Min (Catherine) Jai [] []
Chatbot service usage during a pandemic: fear and social distancing
—Yu-Shan (Sandy) Huang & Wei-Kang Kao [] []