J Service Man
Introduction
Journal of Service Management, 32(6)
INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs
ActS – Service design based on human activity sets
—Johanna Gummerus, Jacob Mickelsson, Jakob Trischler, Tuomas Härkönen, Christian Grönroos []
How industry and occupational stereotypes shape consumers’ trust, value and loyalty judgments concerning service brands
—Petar Gidaković, Vesna Zabkar [Google Scholar]
Service journey quality: conceptualization, measurement and customer outcomes
—Elina Jaakkola, Harri Terho []
Carsharing: a systematic literature review and research agenda
—Brenda Nansubuga, Christian Kowalkowski []